We're a UK-based company with storage facilities in southern England, Poland, and Southeast Asia. We ship from our UK warehouse for UK buyers, from our Poland warehouse for EU customers, and for all other locations, we dispatch from our UK or Southeast Asia warehouse.

Certainly, we offer worldwide shipping. Our customer base spans across the UK, Ireland, the United States, Germany, the Netherlands, France, Italy, Switzerland, Portugal, Cyprus, and beyond....

To ensure no extra costs for our international customers, import taxes and VAT are already inclusive in the GIN X electric bike price. UK (including Ireland & Channel Island) buyers in Berkshire enjoy free shipping directly from our local warehouse. For those outside Berkshire, there's a £49 delivery charge to help cover shipping costs. International customers benefit from a nominal shipping fee, as we contribute partially to keep prices low. For full shipping details, please consult our website's shipping policy.

Yes, absolutely! We are partnered with almost all the cyclescheme partners viz. Bike2work, Green commute initiative, Halfords and so on. Just give us a shout and our team would be more than happy to assist you with this.

Indeed, the GIN X step thru e-bike is a 100% street legal bike in the UK, EU, USA, and various other countries. When we ship your e-bike, we make sure it adheres to your country's legal speed limits and local regulations.

We are committed to delivering top-quality electric bikes at affordable prices. Our team, with expertise since 2012, knows how to balance quality and cost-effectiveness. We've also reduced our margins significantly to make the GIN X accessible, despite its premium specifications.

We know how much you value quality, just like we do! That’s why we’re happy to offer the following warranty coverage: 1 year for the battery, 2 years for the motor/controller, 6 months for mechanical parts including the charger, and 5 years for the frame. Our warranty process is straightforward because we believe in taking great care of our customers.

Riding 500W e-bike on the public property is not legal is the UK and EU. You can ride it on the private lans/property though. However, there are measures you can take to make it fully legal. More rules about the e-bike legality can be found at the government website : https://www.gov.uk/electric-bike-rules

In the UK and EU, riding an e-bike with a throttle is not legal. However, you always have an option to remove the throttle from the e-bike by simply unplugging the front wire (that is connected to the throttle). More rules about the e-bike legality can be found at the government website : https://www.gov.uk/electric-bike-rules

The quickest way to learn more about us is through reputable online platforms such as Google, Facebook, YouTube, and various online and offline publications featuring the outstanding features of the GIN X. Simply search for 'GIN X ebike' on Google to find top magazines, videos, articles, and reviews that highlight the excellence of this electric bike. Rest assured, all reviews are genuine, and we have no influence over them.